Cook Inlet Tribal Council, Inc.

  • Family Services Worker - Circle of Support

    Job ID
    # Positions
    Child & Family Services (CFSD)
    Full-Time, Regular
  • Overview




    Job Title:

    Family Services Worker


    Child & Family Services (CFSD)

    Reports To:

    Director - CFSD



    FLSA Status:


    Job Type:

    Full-Time, Regular


    General Functions:

    The Family Services Worker (FSW) is responsible for providing direct case management, crisis intervention and skill development services to families exposed to violence and trauma in multiple settings from a strength-based, family-centered, and solution-focused approach to participants referred by the Office of Children’s Services.  The FSW will conduct ongoing assessment of needs, strengths, safety, family functioning and parenting; provide linkage to community and informal supports; provide referral to and coordination of service providers including crisis intervention; provide advocacy for access to services and resources; participate in multi-disciplinary team meetings; and provide psychoeducation and skill-development services.   


    Duties and Responsibilities:

    • Assesses participant’s situation by collecting and documenting direct and collateral psychosocial information about participant’s functioning, strengths and needs, family system dynamics, environment, and capacity for change.
    • Determines need for protective action by regular assessment and monitoring of safety and lethality, sufficiency of safety plan and participant’s ability to carry out the safety plan to determine when emergency actions are necessary.
    • Develops Family Service Plan by identifying treatment goals/objectives with participant(s); by determining pertinent resources, strategies, and interventions to promote growth and change.
    • Coordinates activities of Family Service Plan with other systems and services to align goals and objectives as determined by the participant.
    • Fosters participant’s action by observing attitudes and patterns of behavior; by explaining and identifying new options and resources; by providing didactic teaching/modeling of skills that promote child growth/development, safety, home structure/management, community access, daily living skills, and social skills; by providing crisis intervention and emotional support; by implementing strategies to engage non-participating or hostile family members.
    • Facilitates access to services and resources by initiating referrals and ensuring linkage to providers through individual and system advocacy.
    • Monitors progress toward Family Service Plan goals and objectives by reviewing and adjusting services provided in concert with participants and providers.
    • Assures quality services for participants by engaging in identified standards of practice; by promoting effective communication with other service providers through multidisciplinary team meetings and case staffing to ensure that services are appropriate and non-duplicative.
    • Maintains agency and project credibility by establishing working relationships with consortium partners, advisory and related service agencies.
    • Promotes the agency and project by demonstrating a functional understanding of program services available for participants; by adhering to professional code of ethics.
    • Maintains operations by following policies and procedures.
    • Maintains professional and technical knowledge by attending workshops and mandatory trainings; by reviewing profession publications; by establishing networks of community resources.
    • Complies with federal, state and local legal requirements by studying existing and new child welfare legislation including ICWA; by enforcing adherence to requirements including mandatory reporting of child abuse and neglect; by advising management on needed actions.
    • Maintains client confidence and protects operations by keeping verbal and written information confidential per applicable state/federal statute; by the appropriate and efficient use of technical resources.
    • Performs all related duties as assigned.


    Job Responsibilities Related to Patient Privacy:

    • The incumbent is expected to protect the privacy of all patient information in accordance with CITC’s privacy policies, procedures and practices, as required by federal and state law, and in accordance with general principles of professionalism as a health care provider. Failure to comply with CITC’s policies and procedures on patient privacy may result in disciplinary action up to and including termination of employment or membership or association with CITC.
    • The incumbent may access protected health information and other patient information only to the extent that is necessary to complete your job duties. The incumbent may only share such information with those who have a need to know specific patient information you have in your possession to complete their job responsibilities related to treatment, payment or other CITC operations.
    • The incumbent is encouraged and expected to report, without the threat of retaliation, any concerns regarding CITC’s policies and procedures on patient privacy and any observed practices in violation of the policy to the designated Privacy Officer.
    • The incumbent is expected to actively participate in CITC privacy training and is required to communicate privacy policy information to coworkers, students, patients and others in accordance with CITC policy.


    Job Specifications:

    • Excellent verbal and written communication, assessment, evaluation, plan implementation and documentation skills.
    • Demonstrated ability to establish trust with families experiencing stress and/or crisis.
    • Willingness to work with participants in various settings (home, community, office).
    • Excellent problem solving skills.
    • Strong computer skills in word processing, spread sheets, databases, internet and e-mail.
    • Ability to coordinate multiple activities with limited supervision.
    • Ability to exercise independent and analytical judgment.
    • Demonstrated knowledge of child welfare and related systems.

    Minimum qualifications:

    • Bachelor of Arts or Science degree in psychology, social work, or related social services field from an accredited institution.
    • One year of full proficiency in service delivery in all aspects of human services, especially home based services; working knowledge of dynamics of human behavior of individuals and groups; and working knowledge of applicable theories to the practice of social work.
    • Experience working with Alaska Native families, knowledge of their values and belief systems, and working knowledge of historical and contemporary social, economic and cultural problems of the specified geographical area.
    • Continued employment status will be contingent upon completion of a satisfactory state and federal criminal background check in compliance with the 1990 Indian Child Protection Act.
    • Valid Alaska Driver’s License and be insurable under CITC’s automotive insurance, which requires a driver to be at least 21 years of age.


    Preferred qualifications:

    • Master’s degree in psychology, social work, or related social services field.


    Additional information:

    Hiring preference shall be given to eligible and qualified Alaska Native/American Indian applicants pursuant to P.L. 93-638 Indian Self Determination Act.




    The information provided in this description has been designed to indicate the general nature and level of work performed by incumbents within this job.  It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of employees assigned to this job.  Management has sole discretion to add or modify duties of the job and to designate other functions as essential at any time.  This job description is not an employment agreement or contract.



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