COOK INLET TRIBAL COUNCIL, INC.
Employment and Training Services Department (ETSD)
The screener will provide basic support to participants in the Employment and Training Services Department (ETSD) by screening and assessing their needs and referring them to the correct services within the department, agency and community resources. The screener works as a member of a team consisting of various professionals and identifies resources for referral and coordination purposes.
Duties and Responsibilities:
Screen and assess for participant needs at the time of initial contact with the department.
Make appropriate referrals to other Cook Inlet Tribal Council (CITC) programs as well as outside agencies.
Assist participants by providing the proper application for services and checklist of documents needed, as well as, any other forms information needed to access services.
Provide excellent customer service and ensure participants are seen timely.
Ensure accurate and timely communication with participants and ETSD staff.
Encourage and build communication with team members, other providers and other agencies in accordance with policies and procedures.
Collaborate with staff, including assisting in problem solving, sharing new resources, and information, and providing back-up of services as necessary.
Maintain client confidentiality according to regulations, policies, and procedures.
Become proficient with PL 102-477, and all ETSD program applications.
Become proficient with the operation of CITC’s 477 database.
Process and maintain proper documentation for participant files.
Become familiar with CITC programs and other community resources, and makes proper referrals.
Perform all other related duties as assigned.
Provide participants with excellent customer service, by greeting all participants and treating them with respect and dignity.
Demonstrated ability to work independently with minimal supervision.
Demonstrated ability to organize work and time, establish priorities, work under pressure, and meet deadlines.
Ability to comprehend, interpret, and apply program policies, procedures, guidelines and instructions through formal and on-the-job training.
Demonstrated ability to maintain composure and use diplomacy and tact when dealing with program participants.
Demonstrated ability to effectively communicate program information and requirements to a wide variety of individuals, agency representatives, etc., and to establish and maintain cooperative working relationships.
High school diploma or GED.
Two years related experience in the provision of social services in a non-profit setting and/or training; or equivalent combination of education and experience.
Knowledge of Alaska Native and American Indian culture and/or community resources.
Continued employment is contingent upon receipt of satisfactory report from a State and Federal background check.
Hiring preference shall be given to eligible and qualified Alaska Native/American Indian applicants pursuant to PL 93-638 Indian Self-Determination Act.
The information provided in this description has been designed to indicate the general nature and level of work performed by incumbents within this job. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of employees assigned to this job. Management has sole discretion to add or modify duties of the job and to designate other functions as essential at any time. This job description is not an employment agreement or contract.