Cook Inlet Tribal Council, Inc.

  • Family Contact Case Manager

    Job ID
    # Positions
    Child & Family Services (CFSD)
    Full-Time, Regular
  • Overview





    Job Title:

    Case Manager – Family Contact


    Child and Family Services Department (CFSD)

    Reports To:

    Director of CFSD



    FLSA Status:


    Pay Grade:


    Job Type:

    Regular, Full-time


    General Functions:

    The Family Contact Case Manager provides supervision at a prescribed level and case management services in a safe and supported environment to children/youth and their parent(s)/family members who have been referred to CITC’s Family Contact Program from the Office of Children’s Services (OCS).  Primary case management services include the scheduling, coordination, parent coaching and supervision of contact times between children in out of home placements, foster parents, biological parents, extended family members, and other permitted persons.  Case management includes identifying participants’ needs, determining appropriate resources/referrals, mentoring/assisting participants to access services and coordinating goals/objectives with other service/case plans such as OCS, TTANF or related treatment plans.  The Case Manager is responsible for providing accurate and timely verbal and written feedback, as authorized to release, to participants and OCS staff, ICWA Workers and other pertinent legal party’s documentation of services provided in the program. 


    Duties and responsibilities:

    • Obtains required information by interviewing participants, reviewing OCS Initial Assessment and Family Contact Plan, and completing ongoing assessments of participant needs, including North Carolina Family Assessment Scale G&R.
    • Coordinates family contact services by communicating with the visiting parent, foster parent, OCS, tribal ICWA workers and other legal parties; provides transportation to participants as needed to access services.
    • Obtains assistance for participant by referring the participants to community resources, arranging for or assisting participants to access appointments, and establishing rapport with other agencies.
    • Structures Family Contact by managing interactions at the prescribed level of supervision to ensure contact is safe and appropriate.
    • Fosters participant’s skill development by observing patterns of behavior; explaining and pointing out new options and demonstrating and practicing new skills as necessary.
    • Co-facilitating parenting skills training groups as requested.
    • Maintains record of case by documenting participant’s situation and participant’s own actions in an objective manner in observation reports and NCFAS G&R Assessment/Family Service Plan formats.
    • Maintains organization compliance by submitting monthly, quarterly, and annual statistical reports, including a time study report.
    • Maintains operations by following policies and procedures, participating in quality reviews, and reporting needed changes.
    • Complies with federal, state, and local legal requirements by studying existing and new legislation, enforcing adherence to requirements, and advising management on needed actions.
    • Maintains confidentiality according to regulations and procedures.
    • Performs all related duties as assigned.

    Job Specifications:

    • Excellent verbal and written communication skills.
    • Strong organizational and time-management skills.
    • Demonstrated ability to coordinate multiple activities
    • Strong understanding of child development and parent education
    • Must be able to work evenings and flexible schedules.
    • Demonstrated ability to work as an active participant in a team environment.
    • Proficient computer skills.

    Minimum qualifications:

    • Bachelor of Arts or Sciences in Social Work, Psychology, Counseling, or related field; or year-for-year experience and at least two (2) years related experience.
    • Demonstrated knowledge and understanding of the social, health, educational, training, and cultural needs of the Alaska Native and American Indian community
    • Continued employment is contingent upon receipt of satisfactory report from a state and federal background check
    • Valid Alaska driver’s license and insurable under CITC’s automotive insurance.

    Preferred qualifications:

    • Experience working in a non-profit or social services setting.

    Hiring Preference:

    Preference shall be given to eligible and qualified Alaska Native/American Indian applicants pursuant to P.L. 93-638 Indian Self Determination Act.



    The information provided in this description has been designed to indicate the general nature and level of work performed by incumbents within this job.  It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of employees assigned to this job.  Management has sole discretion to add or modify duties of the job and to designate other functions as essential at any time.  This job description is not an employment agreement or contract.



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