COOK INLET TRIBAL COUNCIL, INC.
477 Job Coach
Employment & Training Services Department (ETSD)
Job Coach Supervisor
The 477 Job Coach will guide and support participants prior to and during job placement so that they may achieve independence in the workplace. The Job Coach serves Alaskan Natives and American Indians living in the greater Anchorage service area and participating in the Tribal Temporary Assistance to Needy Families (TANF) Program, Bureau of Indian Affairs General Assistance (GA) Program, and Career Development Center employment programs provided by the Employment & Training Services Department (ETSD). Job Coaches will provide advocacy, act as a liaison between the employer and the participant, serve as the main point of contact for the participant, and works within a team of staff members providing support to the participant. The common goal for all ETSD program staff is to “walk” with participants on their journey towards developing the strength and skills necessary to successfully obtain and maintain employment.
Duties and Responsibilities, including but not limited to:
Ensure the participant is actively pursuing all phases of the job placement process.
Establish rapport and develop a positive working relationship with participant and employer.
Assess the competency levels, strengths/skills, interests, and preferences of participants through tests and counseling.
Maintain an active participant caseload.
Assist job seekers in increasing their knowledge in a particular field and help them focus on current requirements of employers.
Conduct workshops and training sessions.
Utilize employment resources, in particular the Career Development Center at CITC, and also within the community to provide work and training opportunities for participants.
Partner with local colleges, schools, and vocational centers to provide training for participants.
Develop and capitalize on supported work opportunities with local businesses.
Promote, develop, and terminate on-the-job training program opportunities with employers and assist in writing contracts.
Provide one-on-one coaching and guidance in job search and life management, and provide problem-solving support in resolving issues that could result in job loss.
Assist participants to develop realistic Employment and/or Family Self Sufficiency plans by identifying the strengths/skills/barriers that lead to a positive employment outcome.
Provide participants with worksite visits and home visits.
Demonstrate the ability to motivate participants by tracking progress against goals.
Authorize Supportive Services to eligible participants according to policy and procedure.
Responsible for obtaining, tracking and documenting all pertinent information in each case file and/or electronically utilizing the 477 Database.
Update and report participant TANF, GA, WIOA activities & related 477 statistics monthly.
Participate in scheduled community meetings as requested.
Work as part of a team including co-workers, partner agencies, and the participant.
Obtain job certification upon management discretion.
Perform all related duties as assigned.
Knowledge of area Labor Market and demonstrated ability to research current trends.
Ability to recognize transferable skills in participants and apply them to the labor market.
Excellent verbal and written communication skills.
Demonstrated ability to coordinate multiple activities.
Strong organizational and time management skills.
Excellent customer service skills.
Demonstrated ability to work in a team atmosphere.
Working knowledge of Tribal TANF, GA, WIOA programs.
Maintain confidentiality according to policies and procedures.
Bachelor’s degree in Human Services, Human Resource Management, Social Work, Vocational Education or a closely related field of study; or an Associate’s degree plus two years’ (2) experience as a case manager, job coach, job developer, work adjustor or life skills instructor; or year for year experience in similar field may be supplemented for either degree requirement.
Two (2) years’ experience job coaching / employment counseling.
Knowledge of Alaska Native and American Indian culture and/or community resources.
Continued employment is contingent upon a report from a state and federal background check.
Valid Alaska driver’s license and be insurable under CITC’s automotive insurance, which requires a driver to be at least 21 years of age.
Hiring preference shall be given to eligible and qualified Alaska Native/American Indian applicants pursuant to P.L. 93-638 Indian Self Determination Act.
The information provided in this description has been designed to indicate the general nature and level of work performed by incumbents within this job. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of employees assigned to this job. Management has sole discretion to add or modify duties of the job and to designate other functions as essential at any time. This job description is not an employment agreement or contract.