CLARE SWAN EARLY LEARNING CENTER
The Program Assistant is primarily responsible to represent Clare Swan Early Learning Center in a professional and welcoming manner which consistently demonstrates the values of this company. This position supports the program in a variety of ways, such as: establishing quality relationships with our parents and families, maintaining a clean and welcoming work environment, greeting the public, data entry, filing, photocopying, mailing documents, designing flyers, typing labels and setting up files, assisting the Family Services team with child attendance documentation.
General Duties and Responsibilities:
- Uphold the vision of CSELC by ensuring the delivery of the high quality customer service
- Greet all families, visitors, and staff members in a warm, welcoming and professional manner
- Maintain client confidentiality according to regulations, policies, and procedures
- Keep accurate, thorough documentation and ensure it is correctly and expeditious delivered or entered into the proper tracking system
- Ensure front desk office area, waiting area, and entry way are maintained in a clean and professional manner
- Keep all office supplies stocked and well organized
- Respond to all inquiries via telephone, digitally, fax, or in-person in a respectful, professional manner.
- Become proficient with the operation of the ChildPlus Data Base.
- Process and follow attendance procedures as written.
- Process and maintain proper documentation for participant files within required timeframes and frequency
- Mail participants notices to inform them of the need for additional information, documentation or clarification, of required documentation.
- Assist with documentation for licensing and compliance
- Perform other duties as assigned
- Ability to work independently with minimal supervision, as well as manage information input from a variety of different sources
- Effective skills to organize work and time, establish priorities, work under pressure, and meet deadlines
- Ability to work well with Alaska Natives and American Indians and an understanding of social and cultural needs of the Native community
- Composure and use diplomacy and tact when dealing with program participants
- Proficient ability to comprehend, interpret, and apply program policies, procedures, guidelines and instructions through formal and on-the-job training
- Capability to effectively communicate program information and requirements to a wide variety of individuals, agency representatives, etc., and to establish and maintain cooperative working relationships
- High school diploma or GED
- Three (3) years’ experience in a position with the following required duties:
- explain complex policies, procedures, services or program requirements to the public and to participants;
- elicit or exchange information as related to requirements or procedures;
- provide formal or informal instruction and training; conduct interviews;
- provide program related advice to participants when appropriate
- Two (2) years’ experience applying statutes, regulations, program requirements or similar criteria or guidelines to review of individual cases
- College work in any field from an accredited institution may substitute for required experience on a year-for-year basis
- Must provide copy of current TB test and physical.
- Demonstrated knowledge and understanding of the social, health, educational, training, and cultural needs of the Alaska Native and American Indian community.
- Continued employment is contingent upon receipt of satisfactory report from a state and federal background check.
- Valid Alaska driver’s license and be insurable under CITC’s automotive insurance, which requires a driver to be at least 21 years of age.
- Two (2) years Head Start Experience
- Preference for current or former Head Start Parent.
Hiring preference shall be given to eligible and qualified Alaska Native/American Indian applicants pursuant to P.L. 93-638 Indian Self Determination Act.
The information provided in this description has been designed to indicate the general nature and level of work performed by incumbents within this job. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of employees assigned to this job. Management has sole discretion to add or modify duties of the job and to designate other functions as essential at any time. This job description is not an employment agreement or contract.