COOK INLET TRIBAL COUNCIL, INC.
Healthcare Programs Specialist
Employment & Training Services Department (ETSD)
Manager, Healthcare Programs
The Healthcare Program Specialist is responsible for providing direct support to the Health Profession Opportunity Grants (HPOG) Program by providing eligibility screening, intake, case management and employment placement services for program applicants/participants.
Duties and Responsibilities:
- Assist, as needed, with outreach/recruitment of students into the HPOG program.
- Determine student eligibility and complete intake for healthcare training participants.
- Provide coaching and guidance to participants including: career planning; life skills development; training opportunities; interview strategies; job search techniques, and resume’ building.
- Assist students with access and referral to support services as necessary for successful completion of training and employment (childcare, transportation, etc.)
- Identify potential training or employment barriers and assist participants to develop plans and solutions to overcome.
- Develop and maintain ongoing communication network with other Cook Inlet Tribal Council (CITC) programs/staff, non-profit/for-profit agencies, regional Native corporations and other community employers to maximize pool of upcoming position openings for qualified job-seekers.
- Notify job seekers of employment opportunities. Describes job duties and responsibilities, safety and work habits, pay scale, and other pertinent information.
- Travel to training, employment and vendor locations to provide special off-site case management attention to participants, when needed.
- Provide necessary maintenance of employer and job applicant databases through filing and data entry.
- Maintain accurate and complete participant records in compliance with program and agency procedures and requirements.
- Enter complete and accurate applicant/program data into the ETSD database and other databases as required.
- Follow-up on placements with both employee and supervisor to document progress and outcome of placement.
- Assist with necessary reports on a monthly, quarterly, and annual basis.
- Maintain confidentiality and security according to regulations and procedures.
- Provide administrative/clerical support as needed by answering telephones, screening calls, filing, data entry, participant reception and word processing.
- Perform all related duties as assigned.
- Must have strong organizational skills.
- Must have excellent verbal and written communication skills.
- Must have excellent time management, attention to detail and task prioritizing skills.
- Must have a thorough understanding of program regulations and/or know how to obtain information on a case by case basis.
- Demonstrated ability to use good judgment to make sound decisions on complex issues that may pertain to the positive development of the participants.
- Demonstrated ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
- Demonstrated ability to motivate, monitor, and encourage participant’s progress.
- Proficient compute skills, including spreadsheet, word processing and publishing programs.
- Demonstrated knowledge and understanding of the social, educational, training and cultural needs of and resources for the Alaska Native/American Indian community.
- Demonstrated ability to think logically, methodically and accurately.
- Demonstrated ability to be self-motivated and able to work under pressure to meet individual participant goals/outcomes.
- Knowledge of Alaska Native/American Indian culture, and their educational issues and ability to provide culturally relevant services.
- Associate’s Degree in Education, Career Counseling, Human Services, Office Administration, Medical Office Administration or related field; or any combination of training and experience may be substituted on a year-to-year basis.
- Minimum of three (3) years related work experience, or any combination of related training and experience.
- Valid Alaska Driver’s License and insurable under CITC’s automotive insurance, which requires a driver to be at least 21 years of age.
- Continued employment is contingent upon completion of a satisfactory state and federal background check.
- Three (3) years’ experience related to customer service, eligibility screening, intake, case management and career planning.
Hiring preference shall be given to eligible and qualified Alaska Native/American Indian applicants pursuant to P.L. 93-638 Indian Self Determination Act.
The information provided in this description has been designed to indicate the general nature and level of work performed by incumbents within this job. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of employees assigned to this job. Management has sole discretion to add or modify duties of the job and to designate other functions as essential at any time. This job description is not an employment agreement or contract.